Segment Trends
The life and pensions industry is facing numerous internal and external challenges that are driving the need for this transformation, including:
Strategy
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Life & Pensions
The traditional business models are increasingly challenged by newer market entrants who are embracing digital-first, combined with the opportunities presented by AI, to create more compelling customer engagement. Increased regulatory focus on good customer outcomes is making it an imperative for all participants to truly place the customers interests at the centre of their business. Alpha is working with our clients to be at the vanguard of the transformation and lead meaningful change in the industry.
Evolving customer needs
As the battleground to serve the customer intensifies, as does the demand for greater digital engagement, personalisation and value for money.
Regulatory demands
The Consumer Duty is the FCA’s no.1 priority alongside wider concerns and requirements relating to operational resilience and advice suitability.
Digital transformation
Significant opportunities within technology, data and AI continue as a means to drive profitable growth. This will deliver access to new channels and markets, innovative propositions and customer service enhancements.
M&A activity
The sector has seen sustained M&A activity over recent years, including private equity investment, as firms look to drive scale and expand into new verticals. Integration and value return are a priority.
How we support our clients
We provide experienced teams to deliver a range of services to the life and pensions industry.
Typical Client Challenges
- Defining market participation strategy.
- Supporting pre-deal due-diligence and post-deal integration and synergy extraction.
- Redesigning the target operating model design.
- Embedding technology enabled transformation.
- Delivering cost optimisation and outsourcing opportunities.
- Managing effective conduct risk and compliance.
- Redefining the customer experience.
- Developing innovative product and propositions.
