Consumer Duty Programme Review

Alpha was engaged to support with the review of the client’s Consumer Duty programme to appraise progress and identify potential areas for improvement. Key activity included:

• A four-week quality assurance review of the client’s Consumer Duty programme
• Full review of the current programme structure, approach and plan against FCA assessment criteria
• Detailed evaluation of adherence to ongoing reporting and monitoring requirements
• Identification of potential constraints and areas for improvement
• Presentation of findings and recommendations to key stakeholders

Client Outcomes

• Consumer Duty programme quality assurance review
• Evaluation of adherence to FCA requirements
• Recommendations in line with identified constraints and findings