End-to-end Claims Process Optimisation
Global Broker
Our team was engaged to complete a back to front review of a claims function, focussed on improving process efficiency. Key activities included:
- Defining and reviewing current state E2E claims processes, organisational charts and customer journey map
- Identifying opportunities for optimisation and supported benefits quantification (mainly FNOL)
- Detailing the future state E2E claims process and organisational charts
Client Outcomes
- E2E claims optimisation
- Target operating model
- Cost and benefit analysis